Chronic Illness TOS

Last updated: December 1st, 2024

Please read these terms and conditions before using our services

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At Stretch & Flex, we recognise that chronic illnesses can cause unpredictable flare-ups. To support clients while maintaining fairness, the following policy applies to those with chronic conditions:

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• Rescheduling with Notice: Clients may reschedule a session with at least 12 hours’ notice without penalty.

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• Emergency Reschedules: Clients are allowed one last-minute reschedule (under 12 hours’ notice) per month due to illness, as long as they notify the coach before the session begins. The rescheduled session must be booked within 7 days.

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• Late Cancellations (under 12 hours’ notice): If a client has already used their one emergency reschedule for the month, any further late cancellations will forfeit the session without a refund. (For clients place sessions - your travel fee will be refunded, unless your coach is already travelling to you)

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• No-Shows: If a client does not attend and does not provide notice, the session will be forfeited.​​

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Contact us

If you have any questions about these Terms of Service, You can contact us:

By visiting our contact page website: https://www.stretchandflex.co/contact

By sending us an email: Info@stretchandflex.co